Refund Policy

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Refunds are processed on unused, undamaged products only. Please return your items back to Jack B. Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken. Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

Exceptions: We do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.

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Coupon Codes: 

Promotions and coupon codes do not apply to clearance items or seasonal bundles as they have already been discounted. 

 

Gifts:

If your candle purchase is a gift and you would like to omit the invoice and include one of our Jack B. Nimble gift cards instead, please specify in the notes during checkout and be sure to include what you’d like us to write on the card.

If you received one of our candles as a gift and want to exchange for another candle, please return your item(s) back to Jack B. Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process exchanges on items that arrive broken. No refunds given for gifts.

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